Our Policies

Return Policy

We want you to be happy with your purchase. If you need to return an item, please read our policy below.

Returns

• You must notify us of your intention to return an item within 7 days of receiving your order.
• Once your return has been approved, you have 14 days from the date you received your order to send the item back to us.

Return Conditions

To be eligible for a return, items must:

• Be unworn, unused and in their orginal condition.
• Have all original tags attached.
• Be returned in the orginal packaging.
• Be free from stains, odours, pet hair, makeup or any signs of wear.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

• Gifts cards
• Sale or clearance items

Return Shipping 

Customers are responsible for the cost of returning items. All returns must be sent using tracked postal service. You are responsible for obtaining and retaining your tracking number as proof of postage. We are not responsible for returns that are lost, delayed or damaged in transit and we cannot issue a refund for items that do not reach us.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed to your orginal payment method. Please allow 5 - 10 business days for the refund to appear, depending on your payment provider. (Please be aware that you will not be refunded for the shipping cost on your order).